Automation Exception Design: What Should Happen When the Happy Path Breaks?
A practical guide to designing exception paths, ownership, escalation, and recovery before automating a business workflow.
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A practical guide to designing exception paths, ownership, escalation, and recovery before automating a business workflow.
A small-team approach to cybersecurity governance using clear ownership, priorities, evidence, and review cycles.
A practical vendor-evaluation guide covering business fit, integration, security, governance, operating cost, support, and the evidence behind product claims.
A practical look at the warning signs that automation projects are drifting toward fragile design, poor adoption, weak controls, or unclear business value.
A practical way to decide whether a workflow needs deterministic rules, AI-assisted interpretation, or a combination of both.
A practical framework for measuring automation value without reducing every outcome to headcount or optimistic time-savings estimates.
A practical guide to mapping the real workflow, including handoffs, exceptions, data, and decision points, before introducing automation.
A practical nine-part assessment and 0-27 scoring framework for deciding whether a business process is ready for automation.
A practical way to decide whether a business process is ready for automation before software, vendors, or AI models enter the conversation.
Not every repetitive task deserves automation. A useful candidate solves a real operational problem and has enough structure to improve safely.